Returns, Exchanges & Claims

Need to return, exchange or make a claim for an item? We are currently preparing a new system that will make the entire process much easier. Until it is launched, all requests are handled individually by our customer support team.

Returns & Exchanges

You can return an item or request an exchange within 14 days of receiving your order.

To start the process, email us at eshop@allstarshop.cz and include:

your order number,
whether you would like to return or exchange the item,
the requested size or variant in case of an exchange,
the country you will be sending the item from.

Items must be unworn, clean, show no signs of use and include all original components and accessories.

Return shipping costs are covered by the customer. The cost and return method vary depending on the country, so we will always provide you with the exact instructions and price by email in advance. Returns are available from almost all countries we deliver to.

Exchange for a Different Size

The price of a product may vary depending on the size. If the new size is cheaper, we will refund the price difference. If it is more expensive, you will need to pay the difference.

We will always let you know in advance if there is any amount to be refunded or paid.

Claims

If there is a problem or defect with your product, email us at eshop@allstarshop.cz.

Please include your order number, a brief description of the issue, and photos or a video clearly showing the defect.

All products are covered by the statutory 24-month liability for defects. Once we receive the necessary information, we will assess your claim and send you instructions on what to do next.

Please do not send any items back to us without contacting us first. Email us at eshop@allstarshop.cz and we will provide you with all the necessary information and return instructions.