Return of goods
RETURN POLICY
(Returns can be requested within 14 days of receiving the goods.)
Not happy with your purchase? Doesn’t fit or not what you expected? No worries – we understand that even with careful selection, things don’t always work out. That’s why we offer the option to return your goods within 14 days.
CONDITIONS FOR RETURNING GOODS
Returned goods must meet the following conditions:
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The item must be undamaged
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The item must be complete, including original packaging and all accessories
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The item must be unworn – it should be in resaleable condition
RETURN PROCESS
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Download the form: Contract Withdrawal (Form) – ALLSTARSHOP
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Fill out the form (you may include a reason for return – optional)
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Print and sign the form
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Attach a copy of the invoice (tax document)
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Pack the goods securely – the original box must not be damaged during transport (we recommend double-boxing: placing the original box inside a protective shipping box)
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Contact us at eshop@allstarshop.cz to receive a unique return code via Zásilkovna (Packeta)
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Visit any Zásilkovna drop-off point, provide the unique return code, and send the package back to us hassle-free
RETURN FEE
A 59 CZK handling fee applies to cover return shipping to us. This fee will be deducted from your refund.
WHEN WILL I RECEIVE MY REFUND?
We will process your refund within 14 days of receiving your return.
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If you paid by card or online, we’ll refund the same way
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If you paid cash on delivery, please include your bank account details in the return form so we can send the amount via bank transfer