Product Return

RETURN OF GOODS

Returns can be made within 14 days of receiving the goods.

If the item doesn’t fit, doesn’t meet your expectations, or you simply changed your mind, you can return it without any problems.

 

RETURN CONDITIONS

Returned goods must be:

• undamaged

• complete, including original packaging and all accessories

• unworn – in a condition suitable for resale

 

RETURN PROCEDURE

1. Download the Withdrawal from the Contract (Form) – ALLSTARSHOP

2. Fill in the form (reason is optional).

3. Print and sign the form.

4. Attach a copy of the invoice to your order.

5. Pack the goods securely – place the original box into another protective package (“double-boxing”).

6. Contact us at eshop@allstarshop.cz to receive a Zásilkovna code.

7. Send the package from any Zásilkovna drop-off point using our code.

 

RETURN FEE

The return fee is individual and depends on the country from which you are sending the goods and on which carrier can transport your package at the lowest cost. We will provide more detailed information individually upon request via email.

 

REFUND

We will refund the money within 14 days of receiving the package, using the same method as the original payment.

If the payment was made by cash on delivery, the amount will be transferred to the bank account provided in the form.