Product Exchange

PRODUCT EXCHANGE

You can request an exchange within 14 days of receiving the goods.

If the size doesn’t fit or you would prefer another variant, the whole process is set up to be quick and easy.

 

HOW TO REQUEST AN EXCHANGE

1. Download the Request for Exchange of Goods (Form) – ALLSTARSHOP

2. Fill in the form – state the original size/variant and the requested exchange.

3. Print and sign the form

4. Attach the invoice to the order

5. Pack the goods securely – use “doubleboxing” to protect the original box

6. Contact us at eshop@allstarshop.cz to get a Zásilkovna code and send the package

 

PRICE DIFFERENCES

If the requested size/variant has a different price than the original product, you will either need to pay the difference or we will refund you.

 

Example:

Sneakers for 33,890 CZK exchanged for another size costing 38,990 CZK → surcharge of 5,100 CZK.

(Prices valid as of 8 June 2024.)

 

EXCHANGE CONDITIONS

• Goods must be unworn, undamaged and in original packaging.

• The return of goods for exchange must take place within 14 days of receipt.

• If conditions are not met, the goods will be sent back.

• The new size/variant will be dispatched within 3 working days of receiving the goods, if in stock.

 

FEES

When exchanging, you only pay for shipping:

• Sending goods to us: 

The cost depends on the country you are sending the goods from and which carrier can deliver them at the lowest price. More detailed information about the fees will be provided individually via email.

• Returning goods to you: 

The cost depends on the country you are sending the goods from and which carrier can deliver them at the lowest price. More detailed information about the fees will be provided individually via email.

 

Fees are paid by bank transfer or settled together with any surcharge for a price difference.

 

REQUESTED SIZE NOT IN STOCK?

We will contact you to arrange the next steps – you can choose another product or receive a refund.