You send the goods to us, and we will always accept the complaint for assessment. Complaints are resolved in one of the following ways – a refund, a discount, or an exchange for a new item (in case the complaint is justified).
The claimed product is sent for expert evaluation by our certified footwear specialist, who has more than 35 years of experience — more information can be found at znalecobuvi.cz. The expert physically examines the product and decides whether the complaint is justified or not.
Based on the result, we will either accept or reject the complaint and always inform you of the decision. If the complaint is accepted, the final method of resolution is up to us, but we always take the customer’s preference into account.